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Dashboard and email notifications for Cases

Overview

By default, when a Case is assigned to you, you are notified two ways:

  • In the Persona dashboard, a red badge appears on the Notifications icon at the top right of the Case list view.
  • You receive an email.

Notifications in the Case list view

In the Case list view, your notifications are divided into Inbox and Archived. New notifications appear in your Inbox. Click the "X" next to a notification to move it from Inbox to Archived

cases-notifs-1-overview.png

 

Update your Notifications settings

To change how you receive notifications about Cases, visit the Notifications settings page:

  • Click on your username at the bottom left-hand corner of the Persona dashboard, and select Profile.
  • Click on the Notifications tab.

cases-notifs-3-config.png

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