If you received this error message during the Persona verification flow, you will need to enable camera permissions for your device and/or browser in order to complete the flow.
How you enable camera permissions depends on your browser and device type.
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If you're using Chrome, follow the steps in the relevant link below:
- For Desktop
- For iPhone & iPad
- For Android
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If you're on Safari, follow the relevant steps below:
- For Desktop
- For mobile devices below iOS 13:
- Go to Settings on your device.
- Scroll down and select Safari.
- Scroll down and select Camera. Set the permission setting to "Ask" or "Allow".
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For mobile devices on iOS 13:
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Tap the "AA" icon in the URL bar in the top left.
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Then tap "Website Settings." Here, set camera permissions to "Allow" or "Ask".
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If you're using an iOS or Android app:
- Go to Settings on your device.
- Go to Apps.
- Find the app that you wish to enable camera permissions for.
- Find the App Settings and allow camera permissions.