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I can't create an Inquiry. The "Create inquiry" button is grayed out/disabled in the Dashboard.


A common reason for this problem is that you missed a step: creating an Inquiry Template.

You need at least one Inquiry Template before you can create an Inquiry.

How to check

It's easy to check:

  1. Navigate to the Inquiry Templates page. You can either:
    • Select Inquiries > Templates from the navigation bar in the Dashboard.
    • Visit this URL directly.
  2. Look to see if there any items in the Inquiry template list. If the list is empty, you need to create at least one Inquiry Template.

How to resolve

To create an Inquiry Template, click the Create template button at the top right of the Inquiry Templates page.

Learn more about Inquiry Templates here.


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