Cases will be directly tied to the status of the inquiry to help increase efficiency for your team so long as you build the supplementary workflow that ensures that a case resolution changes the status of an inquiry. In this scenario, when a case is created, an inquiry will be automatically marked for review. When a case is then reviewed, and either approved or declined, the resolution of the case will consequently change the status of the inquiry.
Example: Event inquiry.complete
happens and workflow runs. Let's say this workflow marks individuals who are under 18 for review, and creates a case. Said inquiry is an individual under 18 and therefore the inquiry status is now inquiry.needs_review
, and a case has been created. When that case is reviewed and approved, the case status will be approved
, which will trigger the workflow to change the inquiry status from inquiry.needs_review
to inquiry.approved
.
The above example means that if you'd like to automatically approve someone on your platform upon resolution of the case, you can! You'll be looking for the event inquiry.approved
. If you're a developer, please see our docs for more information.