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Database Verification stuck in "initiated" status


You see a Database Verification is “initiated,” but it doesn't progress:


Common causes

This problem commonly happens when a Database Verification is completed via the Persona API, and not all required fields were sent to the API. Since there are missing fields, the Verification can’t run.

Suggested steps

  • Check your API integration is sending all fields required to the complete this Database Verification.
  • Reach out to us for help. You can contact your customer success manager or

Learn more

To learn what "initiated" and other statuses mean, see Reference: Database Verification statuses.

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