Workflows allow you to automate manual actions that are triggered by an event and based on a set of if / then conditions. Workflows can be set up in the Persona Dashboard. Please see below for a couple examples of commonly used Workflows.
You could set up a Workflow that is triggered when an inquiry is completed (an event), where the inquiry would be automatically declined (an automated action) if the inquiry's IP address matches an IP address on a specified List (a condition).
Let's say you'd like to mark inquiries for review where the individual who completed the inquiry is under 18. You could set up a Workflow that is triggered when an inquiry is completed (an event), where the inquiry would be automatically marked for review (an automated action) if the individual who completed the inquiry submitted an ID with a birthday that makes them under 18 years of age (a condition). Using custom code, you can then create an integration with Slack to notify your team that inquiry has been marked for review and requires manual intervention
Workflows can also be triggered programmatically via API. As an example, a user could trigger a new workflow and pass in Business Name, Business Address, EIN (an event). They can then executes and run four Know Your Business (KYB) reports: Business Watchlist, Business Adverse Media, Business Lookup Report, TIN Check Report (a set of actions). Decisioning on the results of those reports can then follow (a condition).
The Use Case for Workflows
Workflows are highly configurable and can adapt to your organizations needs. They are a great way to automate manual decisions and decrease the amount of time spent in manual reviews. Workflows can also help you orchestrate, centralize, and/or offload data that lives across multiple systems. Finally, Workflows can help facilitate integrations with 3rd party systems ranging from risk vendors to SaaS solutions.