Cases Overview
Cases is an identity investigation center that enables you and your ops team to build a more robust and efficient review process. It is highly customizable based on the use case of your organization, and is intended as a single place for your team to review, investigate, and decide on cases. Cases is closely paired with Workflows, as the creation of a Case is triggered by a Workflow. Cases also allow you to triage inquiries that are flagged to a specific member of the team to either approve or decline.