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Configuring your Inquiry Template

What is an Inquiry Template?

The Inquiry Template defines the flow shown to end users. This includes the theme, screens, Verifications, and any other logic in the flow.

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Overview

Under "Inquiries" > "Templates" in the Persona Dashboard, you'll find the Templates view. Here, you'll see a list of all the Inquiry Templates in your organization. 

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When you click into a Template, you'll open the Inquiry Template Editor. The Inquiry Template Editor is a visual no-code interface where you can view, edit, and preview your Template.

Note: If you are using the legacy version of Templates where your template ID starts with tmpl_, you may not see the full editor.

Note: Advanced features are available to organizations on paid plans. These features include the ability to add custom visuals, custom styling, and any number of steps to your flows. Please reach out to your customer success manager or support@withpersona.com to learn more.

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Themes

When you click on the Theme tab at the top right of the Inquiry Template Editor, you'll open up the theme view. Here, you can change the theme, which is associated with a template and defines the visual elements of the flow that can be customized to match your brand. This includes, but is not limited to:

  • Colors
  • Fonts
  • Buttons
  • Links
  • Borders
  • Page transitions
  • Logo

If there is a visual element or text that you would like to change beyond what is available in the theme view (e.g. custom font), please reach out to your customer success manager or support@withpersona.com.

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Screens

When you double click on a screen node or click on the pencil icon that appears when you hover over a screen, you'll open the screen view. Here, you can view all the possible screens of the flow and customize specific components per screen like the copy. 

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Configuration Summary

When you click on the Configure tab at the top right of the Inquiry Template Editor, you'll open a summary view of general and Verification configurations.

In the general section, you can update:

  • Template name
  • Supported languages so users can localize the flow
  • Available countries that users can select
  • Capture methods that dictate how users can submit information

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In the Verifications section, you can fine-tune any Verifications in the flow to make sure users are passing or failing Verifications based on your exact business requirements. Set the granular Verification checks and configure what government ID types you accept per country.

Learn more about configuring Verifications here.

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Preview, Save, and Publish

Preview

You can preview a Template at any time by clicking on the Preview button in the top right of the page. This will open up a hosted flow sandbox Inquiry that will simulate what your users will see—but without running live Verifications.

Save

When you save changes to a published Template, a draft version of the Template will be created. You can save any number of additional changes to this draft.

Publish

When you're ready to put the changes saved in your draft into production, click the Publish button at the top right of the page. Any users going through your flow from this point onward will see the new version of your flow.

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