Getting started
Check out these resources to help get you started with Persona.
For end users
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Having trouble completing your Persona verification?
Here's how to resolve common issues you may face when completing the Persona verification process. Q1: Why am I seeing "Failed to captur...
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How to upload your passport with NFC (for end users)
Overview This guide provides tips on how to upload a passport in a Persona identity verification flow. If you're looking for information ...
Overview
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What is Persona?
Persona provides a powerful, secure platform to help organizations collect, verify, store, and analyze the identity of any individual in ...
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Checklist: Set up your first identity verification flow
Overview Welcome to Persona—we are so excited to have you on board! This guide takes you through the steps to set up your first identity...
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FAQ: Inquiries & Verifications
Overview This guide covers common questions you may have when using Persona to verify your users' identities. This guide covers our Inqui...
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How to report an issue with an Inquiry
Overview To report extraction errors, suspected fraud, or any other issues related to an Inquiry to Persona, use the "Report issue" bu...
Key concepts
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Key concepts: Inquiry, Verification, and other terms
Overview This guide defines key concepts that help you understand Persona. It covers: Inquiries, Verifications, and attempts Accounts an...
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Inquiry reference: Verification check attributes
Overview This guide covers the attributes of a Verification check that has been run on an Inquiry. The information in this guide will hel...
Using the Persona Dashboard
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Where to find Inquiry details in the Dashboard
Overview This guide explains where to find information about your Inquiries in the Persona Dashboard. Prerequisites This guide will be mo...
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Tutorial: Understand Verification results for an Inquiry
Overview To understand why an Inquiry completed or failed, you can use the Persona Dashboard to inspect the result of each Verification a...