Product guide
Learn more about Persona's product and platform.
Verification Types
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Document Verifications - Configuring your Template
What is a Document Verification? Document Verification is a verification step that you can configure as part of your company’s user dilig...
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Document Verification
What is Document Verification? Your organization may need to collect and verify documents from individuals or companies that are not gove...
Development Environments
Accounts
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Accounts overview
What are Accounts? Accounts are a way to represent your individual users within Persona. An individual user may go through multiple flows...
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Information comparison and reverification with Accounts
Why use Accounts for information comparison or Reverification? When it comes to verifying the identity of an individual, it may not be en...
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Continuous Reports with Accounts
Accounts unlock the ability to run continuous reports on an Account over time. For example, you could run Watchlist and Sanctions Reports...
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PII and information storage with Accounts
By consolidating multiple Inquiries for given user in a single Account, you can search for all information collected over time as part of...
Inquiries
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About Inquiry Analytics
Introduction Inquiry Analytics provides visibility into key metrics for each Inquiry template, so you can uncover useful insights and opt...
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Translations / Localizations
To help users seamlessly progress through the flow, Persona allows users to translate and localize the flow into a supported languag...
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Configuring your Template
What is an Inquiry Template? The inquiry template defines the flow shown to end users. This includes the theme, screens, verifications, a...
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Configuring your Theme
Note: This article only applies to the old version of Templates where your template ID starts with tmpl_. If your template ID starts with...
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In-flow customer support form
What is the in-flow support form? The in-flow support form is a widget that prompts an individual to submit a support ticket if they run ...
Workflows
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Workflows Slack Integration
Slack and Persona With Persona’s Slack integration, you can automatically send Slack messages directly from Persona’s Workflows product...
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Trigger Event and Step Types in Workflows
Now that you’ve learned how to create a Workflow, let’s take a closer look at all the configuration options available to you when buildin...
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Simulate Workflows
Overview The "Simulate" button allows you to test your Workflow and make sure that data running through the Workflow is following the ex...
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Mark an Inquiry for review using Workflows
No matter how well you configure your Inquiry templates to help with fraud detection, you will inevitably come across high-risk Inquiries...
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Creating Workflows
Create a new Workflow Create a Workflow by going to the Workflows section of your Dashboard, and clicking ‘Create workflow’ on the top ri...
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Workflows overview
About Workflows Workflows allow you to automate manual actions that are triggered by an event and based on a set of if / then conditions....
Cases
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How to use Cases Checklist
Overview Within a Case template, you can create a custom checklist for agents to follow and complete when reviewing each case. Example us...
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Cases Statuses
Overview Case Statuses can be used to mirror your preferred workflow or your case management process. You can use default statuses or cre...
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Cases Actions
Overview Cases Actions are one-click macros that enable your team to automatically run an action for a given case. Case actions are built...
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Cases overview
Cases Overview Cases is an identity investigation center that enables you and your ops team to build a more robust and efficient review p...
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Cases Template
Overview A case template is created based on the reason for the case and is customizable to your team's needs. You'll chose a specific n...
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About Cases Analytics
Overview Cases Analytics allows you to gain visibility into your review team's productivity metrics and discover actionable insights to h...
Reports
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Business Lookup Report
Overview The Business Lookup Report primarily takes in the legal business name and legal business address as inputs. It verifies that thi...
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Business Adverse Media
Overview The Business Adverse Media Report screens a given business across a global database of 300+ million news articles to identify an...
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Business Watchlist Report
Overview The Business Watchlist Report is a Report that enriches existing information on a given business and screens that business acros...
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How to Use Watchlist Report Template Editor
Overview This help center article will help you learn how to easily configure your Watchlist Report list source settings. For more inform...
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Reports Template Editor Overview
What is a Reports Template? Each Report utilized within Persona will be associated with a Reports template. The Reports template defines ...
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Reports Actions
Reports Actions Overview There are several actions for Reports that can be taken via Dashboard or API: Re-run Report, View Report History...
Lists
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Lists Overview
Lists allow you to easily flag Inquiries that match against the information found on the List. Examples: You can create a List called ...
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Lists and Workflows
Workflows are often used to make Lists more efficient, by automating actions, like adding items onto a list, and decision making. For ins...
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Creating Lists
Why create a list? Lists are a great way to automate the process of tracking or flagging repeat information across Inquiries. For example...
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List Types
You can create lists of various types, in order to filter inquiries by their different features or details. We currently support the foll...
Team
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Employee Roles and Permissions Overview
The Employee Roles and Permissions features allow you to give granular access to individuals on the Persona dashboard based on their role...
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Available Permissions for Users and Roles
In order to review or edit permissions for an existing role through the Persona Dashboard, please first log in to the dashboard, here. O...
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Editing an existing user’s role
In order to edit an existing user’s role through the Persona Dashboard, please first log in to the dashboard, here. Once on the dashboar...
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Adding a role to a specific user
In order to create or add a role to a specific user through the Persona Dashboard, please first log in to the dashboard, here. Once on t...
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Creating Roles through the Persona Dashboard
In order to create or edit existing roles through the Persona Dashboard, please first log in to the dashboard, here. Once on the dashboa...
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Managing users and user permissions
Adding Dashboard users You can add teammates to your Persona Dashboard with these simple steps. Use your login credentials (email addre...
Exports
Webhooks & Events
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Email notifications using Webhooks and Zapier
Using Webhooks + Zapier to create an Email Integration In the Persona dashboard, you can use a Webhook to have an email sent to you about...
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Slack notifications using webhooks and Zapier
Using webhooks + Zapier to create a Slack integration In the Persona dashboard, you can use a webhook to have a notification sent to you...