Product guide
Learn more about Persona's product and platform.
Inquiries
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Getting started with Inquiries
What is an Inquiry? An Inquiry represents a single instance of an individual going through a Persona identity verification flow and prov...
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Tutorial: Create a test Inquiry
Overview This tutorial explains how to create an Inquiry for testing purposes. You can use this Inquiry to test what your end users see i...
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Configuring your Inquiry Template
What is an Inquiry Template? The Inquiry Template defines the flow shown to end users. This includes the theme, screens, Verifications, a...
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About Inquiry Analytics
Introduction Inquiry Analytics provides visibility into key metrics for each Inquiry template, so you can uncover useful insights and opt...
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Collect Passports and other IDs using NFC
Overview Some forms of ID—notably, passports—have a special technology called near-field communication (NFC). With Persona, you can colle...
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NFC technology and benefits
What is NFC? NFC stands for near-field communication. If you've ever tapped your credit card on a chip-enabled credit card reader as you'...
Inquiries - pre-Dynamic Flow
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FAQ: Dynamic Flow
Overview This guide answers common questions about Dynamic Flow. Q: What is Dynamic Flow? Dynamic Flow is an upgraded version of Persona'...
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Configuring your Theme
Note: This article only applies to the old version of Templates where your template ID starts with tmpl_. If your template ID starts with...
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In-flow customer support form
What is the in-flow support form? The in-flow support form is a widget that prompts an individual to submit a support ticket if they run ...
Verification Types
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TIN Verification
Overview TIN verification is a type of verification check that confirms that the name and TIN (Taxpayer Identification Number) provided i...
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About Verification Analytics
Introduction Verification Analytics provides visibility into key metrics for each verification type in an inquiry template, so you can un...
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Document Verifications - Configuring your Template
What is a Document Verification? Document Verification is a verification step that you can configure as part of your company’s user dilig...
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Document Verification
What is Document Verification? Your organization may need to collect and verify documents from individuals or companies that are not gove...
Development Environments
Accounts
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Accounts overview
What are Accounts? Accounts are a way to represent your individual users within Persona. An individual user may go through multiple flows...
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Information comparison and reverification with Accounts
Why use Accounts for information comparison or Reverification? When it comes to verifying the identity of an individual, it may not be en...
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Continuous Reports on Accounts
About Continuous Reports You can continuously run Reports on your Accounts, on a recurring basis. For example, you can run a Watchlist Re...
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PII and information storage with Accounts
By consolidating multiple Inquiries for given user in a single Account, you can search for all information collected over time as part of...
Workflows
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Workflows overview
About Workflows Workflows allow you to automate manual actions that are triggered by an event and based on a set of if / then conditions....
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Creating Workflows
Create a new Workflow Create a Workflow by going to the Workflows section of your Dashboard, and clicking ‘Create workflow’ on the top ri...
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Trigger Event and Step Types in Workflows
Now that you’ve learned how to create a Workflow, let’s take a closer look at all the configuration options available to you when buildin...
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Testing and auditing your Workflows
Testing and auditing your Workflows In order to make sure your Workflows operate as expected, users can leverage Rollouts, Output Step, a...
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Simulate Workflows
Overview The "Simulate" button allows you to test your Workflow and make sure that data running through the Workflow is following the ex...
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Workflows Slack Integration
Overview You can automatically send Slack messages from a Workflow using Persona's Slack integration. In this article, you’ll learn how y...
Cases
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Cases overview
Cases Overview Cases is an identity investigation center that enables you and your ops team to build a more robust and efficient review p...
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Cases Statuses
Overview Case Statuses can be used to mirror your preferred workflow or your case management process. You can use default statuses or cre...
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Cases Actions
Overview Cases Actions are one-click macros that enable your team to automatically run an action for a given case. Case actions are built...
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Cases Template
Overview A case template is created based on the reason for the case and is customizable to your team's needs. You'll chose a specific n...
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Inquiry status and Cases
Cases will be directly tied to the status of the inquiry to help increase efficiency for your team so long as you build the supplementary...
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About Cases Analytics
Overview Cases Analytics allows you to gain visibility into your review team's productivity metrics and discover actionable insights to h...
Reports
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Reports overview
About Reports Enrich identity profiles Reports provide additional information about an end user beyond what they submit directly in an In...
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Reports status reference
Overview This guide explains the meaning of each Report status. Please note that a Report status is unrelated to the content of the Repor...
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Reports Analytics
Overview Reports Analytics lets you see ready rates and match rates for each report type. This information can help you decide how to con...
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How to Use Business Adverse Media Report Template Editor
Overview This help center article will help you learn how to easily configure your Business Adverse Media Report list source settings. Fo...
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How to Use Business Watchlist RTE
Overview This help center article will help you learn how to easily configure your Business Watchlist Report list source settings. For mo...
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How to Use Politically Exposed Person RTE
Overview This help center article will help you learn how to easily configure your Politically Exposed Person (PEP) Report list source se...
Lists
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Lists overview
Lists allow you to easily flag Inquiries that match against the information found on the List. Examples: You can create a List called ...
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Lists and Workflows
Workflows are often used to make Lists more efficient, by automating actions, like adding items onto a list, and decision making. For ins...
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Creating Lists
Why create a list? Lists are a great way to automate the process of tracking or flagging repeat information across Inquiries. For example...
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List Types
You can create lists of various types, in order to filter inquiries by their different features or details. We currently support the foll...
Graph
Team
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Employee Roles and Permissions overview
The Employee Roles and Permissions features allow you to give granular access to individuals on the Persona dashboard based on their role...
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Available Permissions for Users and Roles
In order to review or edit permissions for an existing role through the Persona Dashboard, please first log in to the dashboard, here. O...
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Editing an existing user’s role
In order to edit an existing user’s role through the Persona Dashboard, please first log in to the dashboard, here. Once on the dashboar...
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Adding a role to a specific user
In order to create or add a role to a specific user through the Persona Dashboard, please first log in to the dashboard, here. Once on t...
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Creating Roles through the Persona Dashboard
In order to create or edit existing roles through the Persona Dashboard, please first log in to the dashboard, here. Once on the dashboa...
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Managing users and user permissions
Adding Dashboard users You can add teammates to your Persona Dashboard with these simple steps. Use your login credentials (email addre...
Exports
Webhooks & Events
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Email notifications using Webhooks and Zapier
Using Webhooks + Zapier to create an Email Integration In the Persona dashboard, you can use a Webhook to have an email sent to you about...
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Slack notifications using webhooks and Zapier
Using webhooks + Zapier to create a Slack integration In the Persona dashboard, you can use a webhook to have a notification sent to you...