What are Accounts? Accounts are a way to represent your individual users within Persona. An individual user may go through multiple flows...
Information comparison and reverification with Accounts
Why use Accounts for information comparison or Reverification? When it comes to verifying the identity of an individual, it may not be en...
Continuous Reports with Accounts
Accounts unlock the ability to run continuous reports on an Account over time. For example, you could run Watchlist and Sanctions Reports...
PII and information storage with Accounts
By consolidating multiple Inquiries for given user in a single Account, you can search for all information collected over time as part of...
Configuring your Theme
What is a Theme? A Theme defines the visual elements of your Persona flow (e.g. logo, colors, font, buttons, text) and can be customized ...
In-flow customer support form
What is the in-flow support form? The in-flow support form is a widget that prompts an individual to submit a support ticket if they run ...
About Workflows Workflows allow you to automate manual actions that are triggered by an event and based on a set of if / then conditions....
Creating your Workflows
Creating your Workflows You can create a Workflow by going to the Workflows section of your Dashboard. On the top right side of the Work...
Workflow events, conditions, and actions
Events, conditions, and actions that are supported by Workflows The following is a list of events, conditions, and actions we currently s...
Custom Code overview
About Custom Code Our 2.0 release introduces a new step that allows users to implement custom JS logic directly within a Workflow. This f...
What happens if I set up a Workflow with multiple if / then conditions? The Workflow will process each IF / THEN condition sequentially. ...
Cases Overview Cases allow your organization to easily organize and manage inquiries that need to be reviewed and resolved for various re...
Overview A case template is created based on the reason for the case and is customizable to your team's needs. You'll chose a specific n...
Inquiry status and Cases
Cases will be directly tied to the status of the inquiry to help increase efficiency for your team so long as you build the supplementary...
How to build your Cases Workflow
Building your workflow To ensure the above scenario occurs, you'll need to build a workflow that runs both on inquiry.complete and case.r...
Bulk report creation
What is it? You can manually create reports in bulk by uploading a CSV of names, phone numbers, and other identifiers. You might want to ...
Reports overview Persona offers many different reports to supplement information about an individual beyond what is submitted directly in...
What is it? The Watchlist Report screens an individual across 1000+ global sanction, warning, fitness & probity, and PEP (politically exp...
Adverse media report
The adverse media report screens an individual across a global database of 300+ million news articles to identify any negative or unfavor...
Using partial PII, the profile report allows customers to request more information about the identity of an individual from third-party v...
Phone Risk Report
What is it? The Phone Risk Report assesses the fraud risk of a phone number and confirms its authenticity. The main use case for this rep...
Overview of Lists With Lists, you can create lists of information and easily flag inquiries that match the information found on the list...
Why create a list? Lists are a great way to automate the process of tracking or flagging repeat information across inquiries. In the exam...
At the moment we support the following types of lists: IP address Government ID number For each List item, you will be asked to specify...
Lists and Workflows
Using your Lists with your Workflows After you set up your List, you can use Workflows to automate actions and decisions (e.g. approve, d...
Managing users and user permissions
Adding Dashboard users You can add teammates to your Persona Dashboard with these simple steps. Use your login credentials (email addre...
Logging in to the Persona Dashboard
Your Persona Dashboard is your central location for reviewing Inquiries, setting up automated decisioning rules, grabbing your API keys a...
Webhooks & Events
Email notifications using Webhooks and Zapier
Using Webhooks + Zapier to create an Email Integration In the Persona dashboard, you can use a Webhook to have an email sent to you about...
Slack notifications using webhooks and Zapier
Using webhooks + Zapier to create a Slack integration In the Persona dashboard, you can use a webhook to have a notification sent to you...