Product guide
Learn more about Persona's product and platform.
Verification Types
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TIN Verification
TIN Verification TIN (taxpayer identification number) verification is a type of verification check that confirms the name and TIN number ...
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About Verification Analytics
Introduction Verification Analytics provides visibility into key metrics for each verification type in an inquiry template, so you can un...
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Document Verifications - Configuring your Template
What is a Document Verification? Document Verification is a verification step that you can configure as part of your company’s user dilig...
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Document Verification
What is Document Verification? Your organization may need to collect and verify documents from individuals or companies that are not gove...
Development Environments
Accounts
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Accounts overview
What are Accounts? Accounts are a way to represent your individual users within Persona. An individual user may go through multiple flows...
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Information comparison and reverification with Accounts
Why use Accounts for information comparison or Reverification? When it comes to verifying the identity of an individual, it may not be en...
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Continuous Reports with Accounts
Accounts unlock the ability to run continuous reports on an Account over time. For example, you could run Watchlist and Sanctions Reports...
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PII and information storage with Accounts
By consolidating multiple Inquiries for given user in a single Account, you can search for all information collected over time as part of...
Inquiries
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NFC End User Tips and Tricks
Overview of article This article is meant to help address common user errors when trying to access the NFC technology. For more informati...
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NFC Overview
What is NFC? NFC stands for Nearfield communication and is a technology that is most commonly used to make “chip” payments using a credit...
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About Inquiry Analytics
Introduction Inquiry Analytics provides visibility into key metrics for each Inquiry template, so you can uncover useful insights and opt...
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Translations / Localizations
To help users seamlessly progress through the flow, Persona allows users to translate and localize the flow into a supported languag...
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Configuring your Template
What is an Inquiry Template? The inquiry template defines the flow shown to end users. This includes the theme, screens, verifications, a...
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Configuring your Theme
Note: This article only applies to the old version of Templates where your template ID starts with tmpl_. If your template ID starts with...
Workflows
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Workflows Slack Integration
Slack and Persona With Persona’s Slack integration, you can automatically send Slack messages directly from Persona’s Workflows product...
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Trigger Event and Step Types in Workflows
Now that you’ve learned how to create a Workflow, let’s take a closer look at all the configuration options available to you when buildin...
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Simulate Workflows
Overview The "Simulate" button allows you to test your Workflow and make sure that data running through the Workflow is following the ex...
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Mark an Inquiry for review using Workflows
No matter how well you configure your Inquiry templates to help with fraud detection, you will inevitably come across high-risk Inquiries...
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Creating Workflows
Create a new Workflow Create a Workflow by going to the Workflows section of your Dashboard, and clicking ‘Create workflow’ on the top ri...
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Workflows overview
About Workflows Workflows allow you to automate manual actions that are triggered by an event and based on a set of if / then conditions....
Cases
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How to configure table columns in the Cases view, using Configurable Columns
Overview By default, the main table in the Cases list view shows columns such as “Status” and “Case ID.” You can further configure the co...
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How to use Cases Checklist
Overview Within a Case template, you can create a custom checklist for agents to follow and complete when reviewing each case. Example us...
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Cases Statuses
Overview Case Statuses can be used to mirror your preferred workflow or your case management process. You can use default statuses or cre...
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Cases Actions
Overview Cases Actions are one-click macros that enable your team to automatically run an action for a given case. Case actions are built...
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Cases overview
Cases Overview Cases is an identity investigation center that enables you and your ops team to build a more robust and efficient review p...
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Cases Template
Overview A case template is created based on the reason for the case and is customizable to your team's needs. You'll chose a specific n...
Reports
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Reports Analytics
Overview Reports Analytics lets you see ready rates and match rates for each report type. This information can help you decide how to con...
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How to Use Business Adverse Media Report Template Editor
Overview This help center article will help you learn how to easily configure your Business Adverse Media Report list source settings. Fo...
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How to Use Business Watchlist RTE
Overview This help center article will help you learn how to easily configure your Business Watchlist Report list source settings. For mo...
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How to Use Politically Exposed Person RTE
Overview This help center article will help you learn how to easily configure your Politically Exposed Person (PEP) Report list source se...
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How to Use Adverse Media Report Template Editor
Overview This help center article will help you learn how to easily configure your Adverse Media Report list source settings. For more in...
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Reports - Birthday Match Requirements
Overview Depending on your organization’s use case or needs, you may require either very strict or very liberal matching parameters. Usin...
Lists
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Lists Overview
Lists allow you to easily flag Inquiries that match against the information found on the List. Examples: You can create a List called ...
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Lists and Workflows
Workflows are often used to make Lists more efficient, by automating actions, like adding items onto a list, and decision making. For ins...
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Creating Lists
Why create a list? Lists are a great way to automate the process of tracking or flagging repeat information across Inquiries. For example...
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List Types
You can create lists of various types, in order to filter inquiries by their different features or details. We currently support the foll...
Team
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Employee Roles and Permissions Overview
The Employee Roles and Permissions features allow you to give granular access to individuals on the Persona dashboard based on their role...
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Available Permissions for Users and Roles
In order to review or edit permissions for an existing role through the Persona Dashboard, please first log in to the dashboard, here. O...
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Editing an existing user’s role
In order to edit an existing user’s role through the Persona Dashboard, please first log in to the dashboard, here. Once on the dashboar...
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Adding a role to a specific user
In order to create or add a role to a specific user through the Persona Dashboard, please first log in to the dashboard, here. Once on t...
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Creating Roles through the Persona Dashboard
In order to create or edit existing roles through the Persona Dashboard, please first log in to the dashboard, here. Once on the dashboa...
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Managing users and user permissions
Adding Dashboard users You can add teammates to your Persona Dashboard with these simple steps. Use your login credentials (email addre...
Exports
Webhooks & Events
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Email notifications using Webhooks and Zapier
Using Webhooks + Zapier to create an Email Integration In the Persona dashboard, you can use a Webhook to have an email sent to you about...
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Slack notifications using webhooks and Zapier
Using webhooks + Zapier to create a Slack integration In the Persona dashboard, you can use a webhook to have a notification sent to you...